Our Reviews
Florence H|2020 GMC Terrain
Confirmed Service Customer
3/8/2025
The people are all so nice and welcoming and shows they care,And it is always so clean there.
3/9/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
FITCHBURG, MA
Scott W|2019 Chevrolet Colorado
Confirmed Service Customer
3/11/2025
Very good service. The price is right. Knowledgeable staff and technicians. Couldn’t ask for more.
3/12/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
PEPPERELL, MA
Daniel G|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
3/11/2025
Couldn’t be happier. Great customer service. Really liked getting a video during the process.
3/12/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
FITCHBURG, MA
Mark T|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
3/16/2025
I recently brought my vehicle in for a service appointment at your Dealership and I am thoroughly impressed with the experience. From the moment I arrived, I was greeted with friendly smiles and a welcoming atmosphere. The staff was incredibly professional and attentive, ensuring that all my concerns were addressed promptly. The service team was exceptional, providing clear explanations of the work that needed to be done and keeping me informed throughout the process. They were efficient and thorough, making sure my vehicle was in top condition before returning it to me. I appreciated their attention to detail and the care they took with my truck. The waiting area was comfortable and well-equipped with amenities, making the wait time pleasant. The entire process was smooth and hassle-free, thanks to the organized and efficient team
3/17/2025
Hello there, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Colonial Chevrolet-West, INC.!
FITCHBURG, MA
Kongmany S|2023 GMC Sierra 2500 HD
Confirmed Service Customer
3/20/2025
Service is great as always.
3/21/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
GROTON, MA
Richard P|2024 Chevrolet Trailblazer
Confirmed Service Customer
3/20/2025
This was only my second time having service done at this location but was very comfortable with the service department knowledge and professionalism. As long as I have my vehicle, I will have it serviced with Colonial.
3/21/2025
Your satisfaction is important to us, and we sincerely thank you for choosing us. We look forward to seeing you again soon
FITCHBURG, MA
Vince J|2024 Chevrolet Colorado
Confirmed Service Customer
3/24/2025
Very pleased with service! Truck wasnt ready for first service so no work was done. However dealership made sure my truck was all set with recalls while they had it.
3/25/2025
Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
LEOMINSTER, MA
Merissa D|2024 Chevrolet Traverse
Confirmed Service Customer
3/21/2025
punctual, organized, and respectful
3/22/2025
Thanks Merissa! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
NEW IPSWICH, NH
Donald J|2023 Chevrolet Traverse
Confirmed Service Customer
3/21/2025
Service was done promptly at the appointed time.
3/22/2025
Hello Donald! We're pleased to hear that everything was finished promptly and to your satisfaction! We truly appreciate your business and eagerly anticipate your next visit!
FITCHBURG, MA
Richard B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
3/31/2025
Excellent!
4/1/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
BALDWINVILLE, MA
Thomas D|2022 Chevrolet Equinox
Confirmed Service Customer
3/31/2025
They got my car right in and diagnosed the problem immediately. A video response was sent right away and the part needed was there within a day and was car ready to be picked up. Great service!
4/1/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FITCHBURG, MA
Mony S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
4/2/2025
From beginning to end Ivan (salesman) was phenomenal!!!! I was greeted as soon as I walked in. I asked him about a Tahoe that I saw online and after looking at it, we discovered that it was previously sold just a few hours prior. Disappointed at first, I ended up getting a much better truck and could not be happier. Thank you Ivan and Carlos (Finance Manager) for taking such great care of me. I will definitely be back!
IVAN VARGAS
4/3/2025
Thank you so much for your amazing feedback! We're thrilled to hear that Ivan provided you with exceptional service and that you found a truck you love, even after the initial disappointment. Carlos and the entire team work hard to ensure our customers have a great experience, and your kind words mean a lot to us. We look forward to seeing you again in the future! Enjoy your new truck!
LEOMINSTER, MA
James R|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
4/2/2025
well informand what was wrong with truck. took me right away for service of vechical. shuttle me home and back. wheel alignment was perfect. Excellent service. James Roberts
4/3/2025
Hi there, thank you for taking the time to leave a review for us at Colonial Chevrolet-West. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
LEOMINSTER, MA
Jeffrey G|2024 Chevrolet Trax
Confirmed Service Customer
4/7/2025
I arrived early and was accepted in. The regular service was fast and effective. No extraneous work was recommended nor performed. I was happy the work was finished in a timely manner. Thank you!
4/8/2025
We're glad everything was completed quickly and to your satisfaction! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PEPPERELL, MA
Sharon B|2016 Chevrolet Impala Limited
Confirmed Service Customer
4/7/2025
Upon arrival I was greeted by the service manager, my concerns understood. Excellent service was provided as always and my rear brake job was completed by a skilled technician in record time during which I was able to meet with a sales manager about a possible new car and was also greeted and met with the service business development manager.
4/8/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
WESTMINSTER, MA
Eric E|2024 GMC Canyon
Confirmed Service Customer
4/7/2025
The service team is nothing short of excellent. I had the same issue in the past. One dealership could not find the problem, I go to Edison and his crew and the issue is resolved. Awesome group of people.
4/8/2025
Wow, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes, Colonial Chevrolet-West, INC.
LUNENBURG, MA
Thomas L|2022 Chevrolet Blazer
Confirmed Service Customer
4/9/2025
I am very happy with the service I get every time I bring my car in for service. The people are very professional and friendly.
4/10/2025
Hi Thomas! We're particularly proud of our staff's commitment to customer service, so it's great to hear that it shines through. Please don't hesitate to reach out if there's anything additional we can do for you.
LEOMINSTER, MA
Ruth G|2015 Chevrolet Cruze
Confirmed Service Customer
4/9/2025
Chris and Edison are great đź‘Ť. The Service Dept is super. The mechanics know their stuff. I wouldn't take my car anywhere else.
4/10/2025
Thank you so much for your kind words! We're thrilled to hear that Chris and Edison provided you with great service, and we're proud of our skilled mechanics. Your trust means a lot to us, and we appreciate you choosing us for your automotive needs!
LEOMINSTER, MA
Carlos Q|2014 Chevrolet Cruze
Confirmed Service Customer
4/9/2025
My car went in on a busy Saturday. I had no appointment and knew it wouldn’t be seen until Monday. On Monday, I received a call by midmorning saying the car was ready. I was surprised and satisfied.
4/10/2025
Hi Carlos, your satisfaction is our top priority, . Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us! Take care!
LEOMINSTER, MA
Carl V|2023 Chevrolet Tahoe
Confirmed Service Customer
4/11/2025
Service was done very quickly and we received a text that it was all ready for pick up. When we got there to pick it up check out was fast and friendly.
4/12/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
TOWNSEND, MA
Nathan H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
4/15/2025
Staff was very quick to respond, timely service, and
4/16/2025
Hi there, thank you for taking the time to leave a review for us at Colonial Chevrolet-West, INC.! We're looking forward to your next visit!
WESTMINSTER, MA
William A|2025 Chevrolet Blazer
Confirmed Service Customer
3/24/2025
very friendly atmosphere. excellent service . best deal and trade in on my vehicle.
3/25/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
FITCHBURG, MA
Matthew S|2021 Chevrolet Blazer
Confirmed Service Customer
3/25/2025
Carmax didn’t want to repair my vehicle brought it over to Colonial and had my car back repaired and ready after 1 day and as the issue was covered it was paid by Carmax. Great turnaround time and great service
3/26/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
LEOMINSTER, MA
Isaac R|2001 Chevrolet Camaro
Confirmed Service Customer
3/27/2025
Everythihg good very happy thank you.
3/28/2025
Hello Isaac. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Colonial Chevrolet-West!
FITCHBURG, MA
Karen K|2016 GMC Yukon XL
Confirmed Service Customer
3/28/2025
Colonial has worked on our vehicles for almost 20 years, even when we didn't buy them there. Help us keep our old guys on the road.
3/29/2025
Thank you so much for your kind words and continued trust! We're thrilled to hear that your experience has been consistently excellent, and we truly appreciate your feedback. We look forward to continuing to assist you with your vehicle needs!
STERLING, MA
Krishna K|2017 Chevrolet Trax
Confirmed Service Customer
3/28/2025
Excellent service department. Sales is helpful. Ideal dealership to go for a car. I wish they had GMC too.
4/2/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LUNENBURG, MA
Thomas G|2011 Chevrolet Silverado
Confirmed Service Customer
4/10/2025
Didn’t get a new windshield sticker, and the percentage on the dash did not get re-set.
4/15/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LEOMINSTER, MA
Tommy M|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/11/2025
Everything went smoothly.
4/12/2025
Hi there, thank you for taking the time to leave a review for us at Colonial Chevrolet-West, INC.. We're happy we could meet your expectations! We're looking forward to your next visit with us!
CARROLL, IA
Diane S|2024 Chevrolet Suburban 1500
Confirmed Service Customer
4/16/2025
First time service at this dealership. Pleased with turnaround time.
4/17/2025
Hi there, thank you for choosing Colonial Chevrolet-West, INC. as your choice for your automotive needs! We sincerely thank you for the positive review, and look forward to seeing you again soon!
BOLTON, MA
Krishna K|2017 Chevrolet Trax
Confirmed Service Customer
4/16/2025
You guys are great so keep up with the good work and the good people. Special thanks to Jackie and Edison for the recent service. Appreciate their honesty and speed. Thanks to Mo for always giving me a ride.
4/17/2025
Hello there, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Colonial Chevrolet-West, INC. - Service!
LUNENBURG, MA
James B|2018 Chevrolet Malibu
Confirmed Service Customer
4/16/2025
Colonial is always great. They do a great job and are very friendly to deal with.
4/17/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
LEOMINSTER, MA
William A|2009 Chevrolet Corvette
Confirmed Service Customer
4/16/2025
Excellent service! Always bring my corvette here for service knowing that they will take good care of it. Never had a problem with this dealer as far as service or work performed.
4/17/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FITCHBURG, MA
Lynda A|2020 Chevrolet Trax
Confirmed Service Customer
4/18/2025
Great
4/19/2025
Hi there, thank you for choosing Colonial Chevrolet-West, INC. and we hope to be of service to you again in the future. Take care!
FITCHBURG, MA
Juan C|2020 Chevrolet Camaro
Confirmed Service Customer
4/21/2025
very good professional personal.
4/22/2025
Hi there, thank you for taking the time to leave a review for us at Colonial Chevrolet-West, INC.! We're looking forward to your next visit!
WINCHENDON, MA
Jennifer B|2017 Chevrolet Cruze
Confirmed Service Customer
4/22/2025
We have been a customer for over 10 years & the service department is great to work with.
4/23/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BALDWINVILLE, MA
Stephen I|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/24/2025
I had a very great experience buying my new Silverado 2500 My salesman Rob Dodd was fantastic. I'll even give a shout out to the finance in the whole rest of the team over at colonial West Chevrolet. Fantastic job! Thanks again. Love the truck
ROBBY DODD
4/25/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
WINCHENDON, MA
Keith D|2024 Chevrolet Equinox
Confirmed Service Customer
4/24/2025
Local business. I spent less than an hour there. Prompt and professional service, I felt happy even with the price. No issues. When I called, Paula said bring it down today. Can't beat that. I will definitely be back.
4/25/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
GARDNER, MA
Justin E|2024 Chevrolet Silverado 1500
Confirmed Service Customer
4/16/2025
Truck was in for routine service. The service dept always does a great job and are professional and friendly in my experiences
4/17/2025
Hi there, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
FITCHBURG, MA
Theresa D|2019 Chevrolet Equinox
Confirmed Service Customer
4/17/2025
My car had to be towed to the dealership. Communication was prompt and polite. Everything was explained in detail. Repairs were done in a timely manner.
4/18/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ATHOL, MA
Nathan M|2013 Chevrolet Tahoe
Confirmed Service Customer
4/20/2025
I brought my 2013 Chevy Tahoe to have a service hybrid system message diagnosed. The tech diagnosed as the wheel speed sensor saying that the truck has regenerative breaking which I know for a fact it does not have. And I ran a code scan on it myself with my works snap on scanner and found codes that weren’t even listed, which tells me the tech did a half assed job with scanning and diagnosing my truck. I will not be returning to this dealership for service ever again.
4/23/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
TOWNSEND, MA
David Z|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/27/2025
Very pleasant.
4/28/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TOWNSEND, MA
Robert E|2024 Chevrolet Corvette
Confirmed Service Customer
4/29/2025
Dan is the best.
4/30/2025
Hello, Robert! Thank you for your kind review about our staff. We hope to be of service to you again in the future. Take care!
WESTMINSTER, MA
Peter W|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/30/2025
Quick
5/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
HUBBARDSTON, MA
Matthew S|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
5/5/2025
I have every confidence in the entire service department at Colonial West.
5/6/2025
Hello, thank you for taking the time to leave us this feedback. We hope to be of service to you again in the future. Take care!
SHIRLEY, MA
Leo P|2019 Chevrolet Impala
Confirmed Service Customer
5/10/2025
all staff are excellent. keep up the good work
5/11/2025
Hi, thank you for taking the time to leave a review for us at Colonial Chevrolet-West, INC.! We're looking forward to your next visit!
FITCHBURG, MA
Araceli P|2021 Chevrolet Equinox
Confirmed Service Customer
4/25/2025
I had a very good experience, everything was on time and in the right way. The staff was very friendly
4/26/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
LEOMINSTER, MA
Carlos M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/26/2025
Th1e service people were very kind and knowledgeable.
4/27/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
AYER, MA
Paul D|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
4/29/2025
Very professional. Timely service!
4/30/2025
Hi, Paul! Thank you for taking the time to leave a review for us at Colonial Chevrolet-West, INC. - Service. We're looking forward to your next visit!
LEOMINSTER, MA
Thomas D|1997 Chevrolet Corvette
Confirmed Service Customer
5/2/2025
Always great service. Service rep Chris is great. So professional and responsible.
5/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FITCHURG, MA
Lisa M|2017 Chevrolet Traverse
Confirmed Service Customer
5/2/2025
I made an appointment online, the date was mixed up, but the office took my car anyway. Very accommodating and appreciated. Always good service.
5/3/2025
We want all our clients to have a comfortable and stress-free experience with us! Thank you so much again for your feedback! We hope you have a great day!
TOWNSEND, MA
Anarilis T|2015 Chevrolet Cruze
Confirmed Service Customer
5/5/2025
Great customer service and the maintenance on my vehicle was a quick turnaround. Thank you!
5/6/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FITCHBURG, MA
Heidi M|2016 Chevrolet Traverse
Confirmed Service Customer
5/6/2025
Great service! Friendly people!
5/7/2025
Hello, thank you for taking the time to leave a review for us at Colonial Chevrolet-West, INC. - Service! We're looking forward to your next visit!
LUNENBURG, MA
Kathy W|2025 Chevrolet Trax
Confirmed Sales Customer
5/7/2025
A+
SEAN SALEM
5/8/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
FITCHBURG, MA
Karen K|2016 GMC Yukon XL
Confirmed Service Customer
5/13/2025
Regular maintenance
5/14/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
STERLING, MA
Robert W|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/15/2025
Great team!
5/16/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
BROOKLINE, NH
Jamie D|2015 Chevrolet Impala
Confirmed Service Customer
5/12/2025
Very friendly and courteous as usual. Work was done in a very timely manner and done right!
5/13/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
GARDNER, MA
Jeff M|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/12/2025
The service and the staff are friendly and helpful. The waiting area while your vehicle is being serviced is comfortable. They have complimentary coffee and plenty of seating while you wait for your service to be completed
5/13/2025
Hello, Jeff! It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
FITCHBURG, MA
Ronald L|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
5/15/2025
great service, waiting time reasonabe
5/16/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
FITCHBURG, MA
David D|2025 Chevrolet Traverse
Confirmed Sales Customer
5/22/2025
Excellent dealership! Jeff Chandler’s team is honestly the best team I have ever met! Sales to service two parts. Office manager and staff do a great job.!
VINCENT LOCHER
5/23/2025
Thank you so much for your kind words! We’re thrilled to hear you’ve had such positive experiences with both our sales and service departments. We truly appreciate your continued trust and look forward to serving you for years to come!
FITCHBURG, MA
Kevin D|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/27/2025
Both the service and parts departments have professional staff that are friendly, helpful, and knowledgeable.
5/28/2025
Thank you so much for your kind words! We’re thrilled to hear you’ve had such positive experiences with both our parts and service departments. We truly appreciate your continued trust and look forward to serving you for years to come!
WESTMINSTER, MA
Derek B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/28/2025
Everyone was amazing to talk to and deal with
5/29/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. - Service and we hope to see you again soon!
SHREWSBURY, MA
Bernard B|2020 Chevrolet Malibu
Confirmed Service Customer
5/28/2025
It was an easy visit for a routine oil change service. Completed in less than one hour.
5/29/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
ATHOL, MA
Philip C|2018 Chevrolet Equinox
Confirmed Service Customer
5/30/2025
Always pleasant and good workmanship
5/31/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LEOMINSTER, MA
Sheila B|2017 Chevrolet Cruze
Confirmed Service Customer
5/16/2025
I only called Colonial West to take care of my car because I know I can trust that they will take good care and have always done a great job!
5/17/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEOMINSTER, MA
John N|2019 Chevrolet Equinox
Confirmed Service Customer
5/19/2025
Quick to get the job done ✔️ 👌 👍. Very helpful and professional 👍 Thanks for the help Very helpful.
5/20/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
LUNENBURG, MA
William R|2025 Chevrolet Trailblazer
Confirmed Service Customer
5/19/2025
First complimentary service on new vehicle. Great service all around
5/20/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
GARDNER, MA
Kerrianne G|2015 Chevrolet Traverse
Confirmed Service Customer
5/20/2025
My new airbag was installed correctly and in a timely manner.
5/21/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC and we hope to see you again soon!
CLINTON, MA
Kennith F|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/21/2025
Great experience with Colonial Chevrolet. No hassle, fun and a simple process.
ROBBY DODD
5/22/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
FITCHBURG, MA
Robert P|2017 Chevrolet Camaro
Confirmed Service Customer
5/22/2025
Completed as requested
5/23/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
FITCHBURG, MA
Diana C|2023 Chevrolet Blazer
Confirmed Service Customer
5/30/2025
the best run dealership in the area from jeff chandler on down to the sale crew and service department for the last 24 years being a customer
5/31/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
EAST TEMPLETON, MA
Glen J|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/2/2025
Perfect
6/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TOWNSEND, MA
Richard H|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/4/2025
Hi , everyone at the dealership was very professional and courteous. Work you guys did was very good and clean. Thank you for all your help, Rich
6/5/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
LEOMINSTER, MA
Kathleen H|2018 Chevrolet Trax
Confirmed Service Customer
6/2/2025
Love the service staff...Chris is awesome! Pricey, (should have senior discounts) they treated me well, received a discount, I got quality repairs!
6/4/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FITCHBURG, MA
David B|2024 Chevrolet Equinox
Confirmed Service Customer
6/9/2025
Outstanding Service Every Visit!
6/10/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
FITCHBURG, MA
Pamela L|2020 Chevrolet Equinox
Confirmed Service Customer
6/10/2025
It was fine
6/11/2025
“Fine” gets us halfway there—but we’d love to wow you next time. We’re always looking to level up, so come back soon and let us turn that “fine” into “fantastic.”
FITCHBURG, MA
Larry K|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/10/2025
Fast service. Very customer friendly.
6/11/2025
That’s exactly what we aim for—quick, friendly, and always centered around you. Thanks for the kind words—we’ll be here with open doors and fast fixes whenever you need!
LUNENBURG, MA
Cynthia D|2016 Chevrolet Cruze
Confirmed Service Customer
6/11/2025
Very caring and quick service.
6/12/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
LEOMINSTER, MA
Ida R|2024 Chevrolet Blazer
Confirmed Service Customer
6/11/2025
Awesome service
6/12/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WESTMINSTER, MA
Sheila B|2017 Chevrolet Cruze
Confirmed Service Customer
6/16/2025
I keep going back because I trust them to treat my car correctly.
6/17/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
LEOMINSTER, MA
Russell W|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/16/2025
It was quick and they informed me of the steps going on
6/17/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
TOWNSEND, MA
Shawn C|2005 GMC Sierra 1500
Confirmed Service Customer
6/18/2025
The people I met at the dealer were nice and very professional. I will go there again.
6/19/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
WEST TOWNSEND, MA
Kathy D|2017 GMC Acadia
Confirmed Service Customer
6/20/2025
Everyone that helps me is pleasant and professional. I take my car here for service because I feel they are honest and do a great job. Honestly and bring courteous is important to me.
6/21/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
MOULTONBOROUGH, NH
Valerie A|2015 Chevrolet Traverse
Confirmed Service Customer
6/22/2025
Brought my vehicle in and Service was done in a timely manner.
6/5/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
WESTMINSTER, MA
Kevin K|2007 Chevrolet Silverado
Confirmed Service Customer
6/11/2025
Edison is the best service manager I’ve ever dealt with , always repairs what others could not , goes the extra yard to help ,prompt , quality service , would recommend him to anyone
6/12/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
HUBBARDSTON, MA
Tammy B|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/11/2025
Ordered running boards, they were installed promptly all was great
6/12/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
FITCHBURG, MA
Wendy H|2018 Chevrolet Equinox
Confirmed Service Customer
6/12/2025
WENT IN FOR 8AM ON THAT DAY FOR A OIL AND FILTER CHANGED. HAD THE DRIVER FRONT TIRE CHECKED. BECAUSE IT WAS LOW ON AIR. THEY ROTATE THE TIRES. AT 10AM MY CAR WAS READY AND GOT ARIDE TO THE DEARLERSHIP AMD CHRIS SAID THERE WAS NOTHING IN THETTIRE SO I WAS ALL SET. SEEYOU LATER!
6/13/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
STERLING, MA
Joni L|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
6/17/2025
The service was great. The service technician was very helpful.
6/18/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
LEOMINSTER, MA
Juan C|2020 Chevrolet Camaro
Confirmed Service Customer
6/24/2025
Is very good and very nice personality.
6/25/2025
Thank you for your kind words! We’re happy to hear you had a very good experience and that our team’s personality stood out—we believe genuine warmth is just as important as great service. Can’t wait to welcome you back again!
WINCHENDON, MA
Ronald B|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/30/2025
Good
7/1/2025
Thank you so much for choosing Colonial Chevrolet-West, INC.. We truly appreciate your support and look forward to assisting you next time!
ATHOL, MA
Robert A|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/2/2025
Perfect
7/3/2025
One word says it all—thank you! We love hearing that your visit was just “Perfect.” Here’s to more spot-on service down the road!
FITCHBURG, MA
Daniel W|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
7/6/2025
I had an excellent experience with Colonial West Chevrolet. Rob was my sales guy. He did a great job of answering any and all questions. My trade in number was fair and the negotiation of getting to the final price was stress free. He and Tania followed through and did everything they said they would. Rob said it best, we are not here to collect trucks, we are here to sell them. This dealership is about an hour and 10 minutes from where I live and I would return to them over visiting my local Chevrolet dealer that is one town over from me. I purchased a 2025 HD Silverado crew cab long bed and couldn't be happier
ROBBY DODD
7/7/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
MONSON, MA
Wallace P|2014 Chevrolet Cruze
Confirmed Service Customer
6/25/2025
My battery had died and when I arrived the service tech was very helpful. Your dealership got me on my way in less than an hour. Thank you. Wally
6/26/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
ACTON, MA
Edward B|2004 Chevrolet Suburban
Confirmed Service Customer
7/2/2025
Great as usual.
7/3/2025
"Great as usual" is exactly the kind of consistency we aim for! Thanks for your continued trust—we love being your go-to spot for quality service!
MEDWAY, MA
Thomas L|2022 Chevrolet Blazer
Confirmed Service Customer
7/9/2025
Always a great experience when I bring my car in for service. People are very professional and friendly.
7/10/2025
Hi, we are very happy we could provide you with a positive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
LEOMINSTER, MA
Jason C|2016 Buick Enclave
Confirmed Service Customer
7/10/2025
I brought my vehicle in for regular maintenance and a state inspection. Online scheduling was easy and Jackie kept me informed along the way and notified me when service was completed. Thanks!
7/11/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
FITCHBURG, MA
John L|2020 Chevrolet Spark
Confirmed Service Customer
7/10/2025
Great fast service.
7/11/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
FITCHBURG, MA
Frank C|2008 Chevrolet Corvette
Confirmed Service Customer
7/14/2025
Highly satisfied with the services performed
7/15/2025
Thank you for your kind words! We're thrilled to hear that you're highly satisfied with the service. We look forward to assisting you again whenever you need us!
SHIRLEY, MA
Lisa C|2025 Chevrolet Traverse
Confirmed Sales Customer
7/15/2025
Love Cobe. Really enjoyed him. Very helpful.
COBY SMART
7/17/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
NEW IPSWICH, NH
Stephan L|2024 Chevrolet Trax
Confirmed Service Customer
7/17/2025
Courteous and friendly staff.
7/18/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
LEOMINSTER, MA
Sharon B|2016 Chevrolet Impala Limited
Confirmed Service Customer
7/24/2025
The service was exceptional done by a skilled mechanic. Everyone at Colonial West is very welcoming and makes the experience most pleasant. As my car needed a big job this time, a skilled and very careful driver, Moe, gave me a ride home and picked me up when my car was ready. I am so pleased with everyone at Colonial West that I plan to buy a new car there this summer.
7/25/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
WESTMINSTER, MA
Corrine P|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/19/2025
Nc
7/21/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
RUTLAND, MA
Linda L|2018 Chevrolet Impala
Confirmed Service Customer
7/21/2025
Service was great as always!
7/22/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
STERLING, MA
Stephen R|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/21/2025
Making the appointment was easy, they got started right away, i was out in 45 minutes, very nice staff and a comfortable waiting area
7/22/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
MARLBOROUGH, MA
Minnell W|2015 GMC Yukon
Confirmed Service Customer
7/26/2025
They did good on my car , but customer service was poor. I came for an oil change that took 2 hours. I can't say that I would come back for an oil change anytime soon. Not very friendly!
7/27/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LEOMINSTER, MA
Kevin S|2024 Chevrolet Malibu
Confirmed Service Customer
7/29/2025
Next time please be more careful with the wrench when removing lug nuts. There are scrapes on the black rims, and if you scrape deep enough it will peel. Thank you
7/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LEOMINSTER, MA
Thomas D|1997 Chevrolet Corvette
Confirmed Service Customer
8/1/2025
Alway so professional. Service ret Chris is the best.
8/2/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
FITCHURG, MA
Charles M|2016 Chevrolet Traverse
Confirmed Service Customer
8/4/2025
Curtious
8/5/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
FITCHBURG, MA
David C|2023 Chevrolet Colorado
Confirmed Service Customer
8/4/2025
From beginning to end, you kept us in contact with the progress of our repair! Great customer service!
8/5/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LEOMINSTER, MA
Richard P|2015 Chevrolet Camaro
Confirmed Service Customer
7/29/2025
Good experience
7/30/2025
We’re so glad you had a good experience with us! That’s exactly what we strive for, and we’ll be here to ensure your next visit is just as smooth and welcoming.
LEOMINSTER, MA
Florence H|2020 GMC Terrain
Confirmed Service Customer
7/30/2025
The service was exceptional!! I was greeted right away, was offered a ride, which I did not need. I was told about 2 hours and I was called within that time to go pick up the car. My car was clean, updated and ready to go!! Thank you so much.
7/31/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FITCHBURG, MA
Kathleen H|2018 Chevrolet Trax
Confirmed Service Customer
8/11/2025
Fast, courteous service!
8/13/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We can't wait to see you again, have a great day.
FITCHBURG, MA
Amy F|2024 Chevrolet Equinox
Confirmed Service Customer
8/11/2025
Quick and easy service, I was in and out of there in no time and everyone is so friendly!
8/13/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
LEOMINSTER, MA
Krishna K|2017 Chevrolet Trax
Confirmed Service Customer
8/12/2025
Excellent service always.
8/13/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LUNENBURG, MA
Justin E|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/13/2025
The service dept is always top notch. Ive had nothing but good experience over the last 5 years of colonial maintaing/servicing my
8/14/2025
We’re honored to hear your experiences with our service department have been top-notch over the past five years. Thank you for trusting us with your vehicle, and we look forward to many more excellent visits.
FITCHBURG, MA
Richard B|2025 Chevrolet Trax
Confirmed Sales Customer
8/13/2025
We had Cody for a sales rep and we're very pleased with his service. He's very personable and was helpful through the whole process of purchasing our new Trax. And he got to learn about the out of state, Florida, purchases and and how to get our electronic title. The only bad thing I can say is that it always takes so long to get everything done in a vehicle purchase from a dealer. Otherwise we're very pleased.
COBY SMART
8/14/2025
We’re thrilled Cody could guide you through your Trax purchase with warmth, knowledge, and even a crash course in Florida’s electronic title process. While we wish the paperwork could be as fast as his service, we’re grateful you left happy—and we look forward to welcoming you again on your next visit, ready to make it just as smooth.
SANDERSON, FL
John L|2019 Chevrolet Impala
Confirmed Service Customer
8/14/2025
Great service as always!
8/15/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
STERLING, MA
Teddy F|2018 Chevrolet Suburban
Confirmed Service Customer
8/14/2025
Thanks for keeping me updated.
8/15/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TEMPLETON, MA
Mario L|2025 Chevrolet Trax
Confirmed Sales Customer
8/17/2025
Good experience
IVAN VARGAS
8/18/2025
Hi, we are very happy we could provide you with a good experience! If you have any further questions, please give us a call. We're always happy to help! Best wishes, Colonial Chevrolet-West, INC.
WORCESTER, MA
Charles T|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
8/18/2025
Was able to do repair in 2 days. Appreciate making my car a priority.
8/19/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
LUNENBURG, MA
Alan H|2020 Chevrolet Equinox
Confirmed Service Customer
8/26/2025
I brought my car in for a check engine light was told that it was fix when I got my car the light was still on then was told it was bc they forgot the clear the code so they did and when they gave me the car back the light was still on again after I had paid $1500 only good thing is I was given a loaner car which takes some stress off
8/27/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
FITCHBURG, MA
Leo P|2020 Chevrolet Impala
Confirmed Service Customer
8/27/2025
Prompt and knowledgeable with courtesy
8/28/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
FITCHBURG, MA
Timothy M|2025 Chevrolet Traverse
Confirmed Sales Customer
8/27/2025
Sean and Carlos were great
SEAN SALEM
8/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LANCASTER, MA
Ronald L|2018 Chevrolet Equinox
Confirmed Service Customer
8/30/2025
Always friendly staff very nice waiting room only thing is my appointment for sm oil change was for 10 am didn't finish till 1130 am
9/1/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GARDNER, MA
Robert M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/30/2025
The dealership did a good job servicing my vehicle and I can rely on them.
9/1/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WESTMINSTER, MA
Richard A|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/5/2025
Easy to make appointments, great communication.
8/6/2025
Hi, thank you for taking the time to leave a review for us at Colonial Chevrolet-West, INC.! We're looking forward to your next visit!
MASON, NH
Roger R|2022 Chevrolet Equinox
Confirmed Service Customer
8/9/2025
Recently had and oil change and tire rotation done, service was fast and easy.
8/11/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! Best wishes, Colonial Chevrolet-West, INC.
FITCHBURG, MA
Andrea M|2017 GMC Yukon
Confirmed Service Customer
8/9/2025
Very good service
8/11/2025
Hi there, thank you for taking the time to leave a review for us at Colonial Chevrolet-West, INC.. We're happy we could meet your expectations! Thank you again for the great review!
FITCHBURG, MA
Bill A|2009 Chevrolet Corvette
Confirmed Service Customer
8/19/2025
Excellent service. Excellent customer care and support. My go to place for my corvette!
8/20/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
FITCHBURG, MA
Rosa S|2023 Chevrolet Equinox
Confirmed Service Customer
8/22/2025
This time I wasn't happy, they took one hour and a half to do Oil change, that was too much time, I was late for work because of that.
8/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FITCHBURG, MA
Shaun T|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/26/2025
Good service
8/27/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
FITCHBURG, MA
Jon C|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/27/2025
Best dealership around.
8/28/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
ATHOL, MA
David B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/2/2025
Top Notch Service
9/3/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Colonial Chevrolet-West, INC.
FITCHBURG, MA
Michael T|2024 Chevrolet Blazer
Confirmed Service Customer
9/9/2025
B
9/10/2025
Thank you so much for choosing Colonial Chevrolet-West, INC.. We truly appreciate your support and look forward to assisting you next time!
CLINTON, MA
Todd C|2025 Chevrolet Express Commercial Cutawa
Confirmed Sales Customer
9/19/2025
Very helpful and set up additional work to vehicle in a timely fashion .
ROBBY DODD
9/20/2025
We’re glad our team could set up the additional work promptly and help keep your vehicle in top shape. Wishing you a fantastic day!
SUTTON, MA
Timothy H|2020 Chevrolet Colorado
Confirmed Service Customer
8/30/2025
Very pleased with my service. I have bought a few cars in my day. Good experience with the sales team and with the service department. I highly recommend Colonial West Chevrolet
9/1/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
BALDWINVILLE, MA
Alyssa C|2021 Chevrolet Equinox
Confirmed Service Customer
8/31/2025
I was scheduled for an oil change & cabin filters that normally takes 90 minutes. I had expressed that I was traveling for a meeting and Edison & his team was able to get my service completed in 60 minutes. Thank you so much for caring about your customers - it makes a huge difference when you and your time are valued!
9/1/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Colonial Chevrolet-West, INC.
FITCHBURG, MA
Shawn R|2025 Chevrolet Trax
Confirmed Service Customer
9/15/2025
Zero issues my car was ready in the time I was easy in the time frame I was quoted. Really great experience
9/16/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
FITCHBURG, MA
Edmond D|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
9/18/2025
been with Colonial Chevorlet for over 20 years now. prompt, percise, and professional
9/19/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
FITCHBURG, MA
Josh R|2021 Chevrolet Suburban
Confirmed Service Customer
9/23/2025
Good
9/24/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
HUBBARDSTON, MA
Jim B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
9/23/2025
Fine
9/24/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
LUNENBURG, MA
Mary R|2022 Chevrolet Colorado
Confirmed Service Customer
9/25/2025
Very good service- they took me on time and explained everything that was done on my 2022 Colorado truck.
9/26/2025
We’re happy your service was very good! Providing clear explanations and timely service is always our goal.
RINDGE, NH
Wendy H|2018 Chevrolet Equinox
Confirmed Service Customer
9/29/2025
I WENT IN FOR A DAYTIME RUNNING LAMP REPLACE IN ONE HOUR. DID VERY GOOD WITH NO PROBLEMS.
10/1/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
STERLING, MA
Adryon M|2017 Chevrolet Cruze
Confirmed Service Customer
9/22/2025
Work was completed in a timely manner and sent me updates through the day. Love the communication with Colonial. Will definitely keep coming back for service!
9/23/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
FITCHBURG, MA
Bruce J|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
9/23/2025
Service department did a great job during service. Never a bad experience with your dealership.
9/24/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GARDNER, MA
Dennis L|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
9/24/2025
Treated with respect all service people did very good job
9/25/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon!
LEOMINSTER, MA
Joe R|2021 GMC 2500HD Sierra
Confirmed Service Customer
9/25/2025
Everything went well
9/26/2025
We’re glad everything went well! We’ll continue providing smooth and reliable service for every visit.
LEOMINSTER, MA
Sheila B|2017 Chevrolet Cruze
Confirmed Service Customer
9/25/2025
I ve always had great experiences with Colonial- since that day in June 2017 when I found my 2017 Artic Ice Cruze- that I absolutely love! I always trust that they tell me the truth and I can/do trust the service.
9/26/2025
We’re honored by your continued trust since 2017! Knowing you rely on our honesty and service means the world to us.
LEOMINSTER, MA
Roxanne D|2020 Chevrolet Malibu
Confirmed Service Customer
9/26/2025
Great
9/27/2025
It’s wonderful to hear your visit was great! We strive to make every interaction enjoyable, and we’re here for you anytime you need us.
TOWNSEND, MA
Christopher M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/29/2025
Vinnie was very good about everything. I told him my budget and he made it happen. A pretty good experience overall
VINCENT LOCHER
10/1/2025
Wow, we're glad you had such a wonderful experience with us! Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Colonial Chevrolet-West, INC.
HUBBARDSTON, MA
Ken C|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/6/2025
Everything was done right the first time at the price quoted
10/7/2025
We’re glad everything was done right the first time at the quoted price! Providing accurate, reliable, and efficient service is exactly what we strive for, and we’ll continue keeping that standard high.
TOWNSEND, MA
Bernadette B|2025 Chevrolet Equinox
Confirmed Sales Customer
10/7/2025
Everything went well.
IVAN VARGAS
10/8/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
FITCHBURG, MA
Craig L|2020 Chevrolet Colorado
Confirmed Service Customer
10/8/2025
Always professional!
10/9/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
FITCHBURG, MA
Margarete F|2020 Buick Encore
Confirmed Service Customer
10/8/2025
Excellent as always
10/9/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
FITCHBURG, MA
Ben B|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/8/2025
Quick good service, didn’t attempt to sell extra stuff to me.
10/9/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
LEOMINSTER, MA
William F|2026 Chevrolet Corvette Z06
Confirmed Sales Customer
10/9/2025
Cory Smart made buying this car fun. He keep me excited through out the whole process great communication keeping me informed as to what was going on.
COBY SMART
10/10/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
LUNENBURG, MA
Charles D|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/10/2025
At checkout time I requested that my amount due be taken out of my awards account. Your cashier said she could not do that. I called my Barkleys credit card agent and he informed me that she could have checked by using my credit card number, as your sales agents do all the time, to get my GM account and apply the charge. He helped me set up the GM account so in the future I can charge to that account. I will probably never use your facility again because of the way I was treated. ..
10/11/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
LUNENBURG, MA
Edmond D|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/10/2025
prompt, professional, and proficient. From the service dept Chris, Jackie, and Edison to the courtesy driver Moe. been using this dealership for over 20 years
10/11/2025
Thank you for recognizing Chris, Jackie, Edison, and Moe! We’re honored to have your loyalty over 20 years and are delighted that our team continues to provide prompt, professional, and proficient service. We look forward to many more great visits!
FITCHBURG, MA
Justin E|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/14/2025
Vehicle went in fora recall inspection. Jackie and the service dept. kept me informed and updated throughout the process
10/15/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
FITCHBURG, MA
Curtis L|2015 Chevrolet Traverse
Confirmed Service Customer
10/16/2025
No issues
10/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LEOMINSTER, MA
Bob R|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/17/2025
Great service, but disappointed. Went in for oil and tire rotation and now my tire pressure monitor needs to be replaced. System worked fine until the rotation service. Now it’s going to cost me $400 plus to replace. Not happy!
10/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LUNENBURG, MA
Sheila B|2017 Chevrolet Cruze
Confirmed Service Customer
10/19/2025
It was what I have come to expect over these 8 years.
10/20/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LEOMINSTER, MA
Marie G|2016 Chevrolet Trax
Confirmed Service Customer
10/20/2025
Everyone that works there are very friendly and professional. They do a very good job and the wait time isn't bad at all. Too bad other dealerships aren't as good. I will continue to bring my service to this facility where I know I can depend on the work they do.
10/21/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
LEOMINSTER, MA
Raymond And Cherri S|2018 Chevrolet Suburban
Confirmed Service Customer
10/21/2025
Good communication. Prompt service. The quote to replace the tire sensors was a bit pricey. We chose to have that service done else where. Saved $298.00
10/22/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ASHBY, MA
Linda R|2016 Chevrolet Equinox
Confirmed Service Customer
10/21/2025
They did a great job diagnosing my vehicles issue & repairing it in a timely fashion.
10/22/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
LUNENBURG, MA
Morris K|2019 Chevrolet Colorado
Confirmed Service Customer
10/22/2025
This dealership charged me close to $900 and left my truck unfixed. Not Happy and won't be back.
10/23/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
LUNENBURG, MA
Todd P|2018 Chevrolet Colorado
Confirmed Service Customer
10/23/2025
Straightforward oil change and tire rotation. Final cost was less than initial verbal estimate. Nice surprise.
10/24/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LEOMINSTER, MA
Ronald D|2019 Chevrolet Colorado
Confirmed Service Customer
10/8/2025
Fast service and I appreciated that my truck was at the door when done. I did not have to search 8n the parking lot for it.
10/9/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
GARDNER, MA
Gary G|2024 Chevrolet Express Commercial Cutawa
Confirmed Service Customer
10/9/2025
Everything was fantastic
10/10/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GREENVILLE, NH
Devone E|2020 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
Coby was great! He picked up my vehicle, had it fixed, and called me as soon as it was ready. While I waited to get my vehicle from the dealership, Shelby made me a coffee and chatted with me to keep me occupied. Great experience as always!
10/16/2025
What a heartwarming review—thank you! Coby and Shelby will be thrilled to know their teamwork made your visit so enjoyable, from the pickup to the fresh cup of coffee. We’re so glad you felt cared for every step of the way. Here’s to more smooth rides and warm conversations in the visits ahead!
ATHOL, MA
Krishna K|2017 Chevrolet Trax
Confirmed Service Customer
10/15/2025
Exceptional experience. Great technical expertise
10/16/2025
Thank you for sharing your experience! We’re thrilled our technical expertise made your visit exceptional, and we’ll continue striving to provide the same high-quality service every time.
LUNENBURG, MA
Louise M|2016 Chevrolet Equinox
Confirmed Service Customer
10/15/2025
It is always supberb and very helpful
10/16/2025
We’re thrilled to hear that every visit has been superb and helpful! Our team will continue working to make every experience just as positive and smooth.
EXETER, NH
Marie K|2019 Chevrolet Trax
Confirmed Service Customer
10/22/2025
I only needed an inspection sticker this time, however I'll be bringing a different car in for servicing within the next week. Technicians there are the best!
10/24/2025
Hi, we are so happy to read such a great review about Colonial Chevrolet-West, INC.! We sincerely thank you for the positive review, and look forward to seeing you again soon!
PRINCETON, MA
Lois L|2025 Chevrolet Trailblazer
Confirmed Service Customer
10/23/2025
Car was taken right in for oil change, tire rotation, etc and sticker. I was in and out in an hour; everything went smoothly as it always does!
10/24/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
WESTMINSTER, MA
John L|2025 Chevrolet Blazer
Confirmed Sales Customer
10/29/2025
Great experience purchasing our new car!
ROBBY DODD
10/30/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, John! We look forward to helping again in the future. Best wishes, Colonial Chevrolet-West, INC.
STERLING, MA
Thomas L|2022 Chevrolet Blazer
Confirmed Service Customer
10/28/2025
Very friendly and professional people who care about my needs
10/29/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LEOMINSTER, MA
Pamela B|2023 Chevrolet Trailblazer
Confirmed Service Customer
10/28/2025
The ppl in service Edison Chris Jackie Pam they work together and the service area clean oh and free coffee
10/29/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
JEFFERSON, MA
Carmelo N|2015 GMC 1500 Sierra
Confirmed Service Customer
10/31/2025
N/A
11/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
FITCHBURG, MA
Michael C|2024 Chevrolet Express Cargo Van
Confirmed Service Customer
11/1/2025
All good
11/2/2025
Hi, thank you for the high star rating and for the review! We look forward to helping again in the future. Take care!
LEOMINSTER, MA
Annmarie F|2025 Chevrolet Trax
Confirmed Service Customer
11/4/2025
Service was quick and easy.
11/5/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
WINCHENDON, MA
Richard R|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/5/2025
Great service/value
11/6/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Colonial Chevrolet-West, INC. and we hope to see you again soon! If you have any further questions, please don't hesitate to reach out!
GARDNER, MA
Kevin S|2019 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/6/2025
Work was great, Employees were polite and Helpful.
11/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PRINCETON, MA
Thomas L|2015 Chevrolet Equinox
Confirmed Service Customer
11/6/2025
They diagnosed the problem and fix it in a timely manner. Very happy with the service I received from them.
11/7/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
LEOMINSTER, MA
Chris C|2019 Chevrolet Express
Confirmed Service Customer
11/6/2025
The staff is very helpful and kind. My service is always completed on time and I always feel informed about what is going on with my vehicle.
11/7/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
WINCHESTER, NH
Dianne N|2022 Chevrolet Traverse
Confirmed Service Customer
11/10/2025
Work done in a timely manner. Always happy with the service.
11/11/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
FITCHBURG, MA
Brenda H|2025 Chevrolet Trailblazer
Confirmed Service Customer
10/29/2025
The communication from the dealership was excellent and it was easy dropping off the vehicle in the morning and picking it up at the end of the day.
10/30/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GARDNER, MA
Nadine N|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
10/31/2025
Work was completed sooner than I thought. Service folks advised me of upcoming work ... ball joints, sway bars once frame gets serviced. Gave me excellent information on servicing vehicle.
11/1/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LUNENBURG, MA
Bruce J|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
10/31/2025
As always service dept has been great with servicing my truck. Staff is great to work with
11/1/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GARDNER, MA
Charles T|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/2/2025
Timely service. No issues
11/3/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LUNENBURG, MA
Paul A|2016 Chevrolet Corvette
Confirmed Service Customer
11/4/2025
Easy to schedule. Accommodated my availability. Did great job in reasonable time. Very good price.
11/5/2025
Paul Alfredson, thanks again for taking the time to leave us this information about your recent visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
AYER, MA
Roxanne D|2020 Chevrolet Malibu
Confirmed Service Customer
11/5/2025
Excellent
11/6/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
TOWNSEND, MA
Joe R|2021 GMC 2500HD Sierra
Confirmed Service Customer
11/6/2025
Everything went better than expected. I don’t think the issue has been resolved
11/7/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
LEOMINSTER, MA
Scott F|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/8/2025
awesome went smooth
11/9/2025
We're glad everything was completed smoothly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
FITCHBURG, MA
Paul L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
11/13/2025
Very easy to get an appointment,service was done in a timely manor . Waiting area was comfortable and clean.
11/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FITCHBURG, MA
Lois L|2025 Chevrolet Trailblazer
Confirmed Service Customer
11/13/2025
As always, my vehicle and questions were handled expertly and efficiently. Following the service, the tech came out to the waiting area to explain what they had found and how they addressed it. He answered my questions and addressed my concerns both professionally and with understanding. I continue to be very pleased with your service that I've received over the past five years.
11/14/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Colonial Chevrolet-West, INC.
WESTMINSTER, MA
Michael L|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
11/16/2025
Professional and quality Service. Kept informed of my trucks service.
11/17/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
STERLING, MA
Barry W|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
11/18/2025
Went in for oil and filter change, and tire rotation.Came back with a couple maintenance suggestions which I agreed on air filter change. I looked at multi point check list and everything came back okay.But they said I might have oil coolant leaking at the lines. I did not choose that at this time due to cost. I got the truck home and did an underhood look for possible visual leaking and noticed the antifreeze container was completely empty. Should have been topped off upon inspection. Didn't check window wash but assumed all fluids were checked. I had the truck on a friend's lift for a tailpipe hangar replacement and he told me there were one or two more bad hangers, yet nothing was flagged for exhaust system on multi point inspection.
11/19/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LEOMINSTER, MA
James T|2023 Chevrolet Traverse
Confirmed Service Customer
11/21/2025
I talked to Carlos about an extended warranty. He was awesome. Also the service department was wonderful as well. Thank you.
11/22/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GARDNER, MA
Charles T|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/23/2025
Transmission failed. Cost 7,000 to replace. Did it I. One day. Having trouble with new one. Telling me now 3 weeks. Since I'm not the one paying this time? Really.
11/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
LUNENBURG, MA
Shawn C|2005 GMC Sierra 1500
Confirmed Service Customer
11/25/2025
They did a great job changing the fluids on my truck. I would go there again. I wish they had more coupons for repeat customers.
11/21/2025
Thank you for your thoughtful review! We’re happy your truck’s fluid service went smoothly, and we appreciate your feedback about coupons—looking forward to welcoming you back again soon.
WEST TOWNSEND, MA
Wendy H|2018 Chevrolet Equinox
Confirmed Service Customer
11/10/2025
I BROUGHT MY CAR IN FOR A INSPECTION AND IT PASS. ALSO WAITING FOR NEW TIRES FOR MY CAR.
11/11/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
STERLING, MA
David F|2023 Chevrolet Suburban 1500
Confirmed Service Customer
11/10/2025
The entire process and staff attentiveness is focused on customer satisfaction. I appreciate the contact before, during, and after the appointment. All of my needs were addressed by kind and courteous staff.
11/11/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
WEST TOWNSEND, MA
Sergey Z|2017 Chevrolet Volt
Confirmed Service Customer
11/13/2025
Excellent service.
11/14/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
SUDBURY, MA
Carl P|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
11/14/2025
Excellent service
11/15/2025
Excellent service is always our goal! Thank you for sharing your experience.
ASHBURNHAM, MA
Tracey S|2024 Chevrolet Trax
Confirmed Service Customer
11/14/2025
Pleasant people, always verry fast and efficient. I appreciate that they check everything under the hood thoroughly and let me know if anything is needed beyond what I indicated I needed when making my appointment.
11/15/2025
Thorough and efficient service is what we aim for! We appreciate your recognition of our team’s care.
AYER, MA
Kimberly B|2016 GMC Terrain
Confirmed Service Customer
11/26/2025
Great service very professional and they look at all points when doing an oil change
11/27/2025
Thank you for your kind words! We’re glad our team provided thorough and professional service during your oil change, paying attention to every detail.
LEOMINSTER, MA
Timothy L|2026 Chevrolet Colorado
Confirmed Sales Customer
11/26/2025
Great all the way around.
COBY SMART
11/27/2025
Thank you! We’re glad everything was great from every angle and appreciate you choosing us.
RUTLAND, MA
Meghan F|2020 Chevrolet Traverse
Confirmed Service Customer
12/1/2025
Great customer service and simple procedure getting vehicle in for service
12/2/2025
We’re thrilled to hear that our customer service and streamlined process made your service visit simple and stress-free! Your feedback keeps us motivated to make every experience just as smooth.
STERLING, MA
Sean Z|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/8/2025
Vinnie was professional and accommodating when explaining each vehicle and the questions I had. When I expressed my interest in the RTS and the specific features that I wanted, he was able to make it happen. I would definitely consider Colonial for my next vehicle purchase.
VINCENT LOCHER
12/9/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
LUNENBURG, MA
Cheryl C|2010 Chevrolet Malibu
Confirmed Service Customer
12/8/2025
Was very satisfied. They had to order a part. It was in the next day and car was fixed by noon. We had a snowstorm that day and I didn’t want to drive in the snow so they kept the car overnight and I picked it up the next day.
12/9/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you again for choosing Colonial Chevrolet-West, INC. and we hope to see you again.
LEOMINSTER, MA
Kirt W|2012 Chevrolet Volt
Confirmed Service Customer
12/12/2025
Everything turned out Great!! no Problems Thanks Kirt
12/13/2025
Hello, we're glad to hear you enjoyed your visit. We hope to see you soon!
LEOMINSTER, MA
Juan M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/16/2025
Professional service throughout the entire process.
12/17/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
PRINCETON, MA
Diane S|2024 Chevrolet Suburban 1500
Confirmed Service Customer
12/17/2025
Routine oil change and tire rotation with state inspection sticker.
12/18/2025
Thank you for sharing your experience. We’re glad your oil change, tire rotation, and state inspection went smoothly and efficiently.
BOLTON, MA
Jeff K|2022 Chevrolet 3500HD Silverado
Confirmed Service Customer
12/18/2025
Edison was great help me out with an issue just out of warranty.
12/19/2025
We’re thrilled Edison could assist with your out-of-warranty issue! Your feedback means a lot to us.
LUNENBURG, MA
Adryon M|2017 Chevrolet Cruze
Confirmed Service Customer
12/24/2025
Fantastic service every time we will be going back for years to come
12/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
FITCHBURG, MA
James H|2021 Chevrolet Tahoe
Confirmed Service Customer
12/24/2025
had a great experience
12/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
ATHOL, MA
Albert A|2023 Chevrolet Colorado
Confirmed Service Customer
12/25/2025
I appreciate the diagnosis. Extremely high quote for the repair. Had to go somewhere else.
12/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ASHBY, MA
Ronald L|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
12/26/2025
took vehicle on time, service was great and quick
12/27/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
FITCHBURG, MA
Patrick H|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
12/12/2025
Great
12/13/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
WESTMINSTER, MA
Paul B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/17/2025
Friendly and helpful. No pressure
IVAN VARGAS
12/18/2025
Thank you for the kind feedback. We’re glad our team was friendly, helpful, and provided a no-pressure experience.
ASHBURNHAM, MA
Kenneth M|2026 Chevrolet Traverse
Confirmed Sales Customer
12/18/2025
It was good. Coby was great.
COBY SMART
12/19/2025
We’re glad Coby made your visit a positive experience! Thank you for taking the time to share your feedback.
CLINTON, MA
Stacy C|2024 Chevrolet Trax
Confirmed Service Customer
12/24/2025
Excellent customer service and satisfaction
12/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WESTMINSTER, MA
Mario M|2025 Chevrolet Trax
Confirmed Service Customer
12/27/2025
Was ok.
12/28/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WORCESTER, MA
Claire V|2022 Chevrolet Equinox
Confirmed Service Customer
12/31/2025
Everyone is very clear about what they are doing. Never pushy. Very respectful. I won’t bring my vehicle anywhere else.
1/1/2026
We’re thrilled to hear our team was clear, respectful, and never pushy! It’s wonderful to know you trust us with your vehicle, and we look forward to serving you for years to come.
LEOMINSTER, MA
Marie B|2018 Chevrolet Malibu
Confirmed Service Customer
1/5/2026
Good. Everyone was nice
1/6/2026
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
FITCHBURG, MA
Melvin H|2026 Chevrolet Corvette Stingray
Confirmed Sales Customer
1/6/2026
My sales person went way above what i expected he gave me a very good deal on my 2026 corvette stingray as long as he is at this dealership I will buy all my cars and trucks from him
ROBBY DODD
1/7/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AYER, MA
William G|2026 Chevrolet Equinox
Confirmed Sales Customer
1/7/2026
The sales staff (Kobie Smart) was very helpful and made it a pleasant experience!
COBY SMART
1/7/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
WINCHENDON, MA
Christopher D|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
1/10/2026
Always quick and do e correctly. Best of manners from my experience.
1/11/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
WINCHENDON, MA
Dennis C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
1/12/2026
It was a simple oil change that was do e greatly
1/13/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
ATHOL, MA
Bruce K|2023 Chevrolet Blazer
Confirmed Service Customer
1/14/2026
Tires not rotated due to tool missing when car purchased.
1/14/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PEPPERELL, MA
Cheryl C|2010 Chevrolet Malibu
Confirmed Service Customer
12/26/2025
Was in the area and decided to go to Colonial West for my inspection sticker. Without an appointment they took me in and I was out within a half hour. Very satisfied with my service.
12/27/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
LEOMINSTER, MA
Brian R|2023 Chevrolet Equinox
Confirmed Service Customer
12/28/2025
Service is complete with in reasonable time
12/29/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
FITCHBURG, MA
David D|2017 GMC 1500 Sierra
Confirmed Service Customer
1/3/2026
Quick and easy
1/4/2026
Hi, thank you for taking the time to leave a review for us at Colonial Chevrolet-West, INC.! We're looking forward to your next visit!
LUNENBURG, MA
Kim B|2017 Chevrolet Equinox
Confirmed Service Customer
1/6/2026
Friendly staff
1/7/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LEOMINSTER, MA
Thomas D|2019 Chevrolet Blazer
Confirmed Service Customer
1/12/2026
Nothing to say at this time
1/13/2026
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
LEOMINSTER, MA